Shipping + Returns

NEW ZEALAND

We ship throughout New Zealand via courier at a flat rate of $5 - this includes rural addresses.

All orders are carefully packaged to ensure their safe arrival, please take care when opening your order.

Delivery can take up to 5-7 working days so please be patient. 

Delivery time is out of our control and Little Playhouse Co. can take no responsibility for delays during the courier service.

We do not ship to PO boxes so please provide a physical address during checkout. 

Once payment has been received in full, we will dispatch your item and email you a tracking number.


AUSTRALIA

We now ship to Australia at a rate of $12. This is a new service for us which we are excited to offer. 

Shipping to Australia is not tracked.


INTERNATIONAL SHIPPING

At this time we do not have a standard option for international shipping. If you are an international customer and need some Little Playhouse Co. goodies in your child's life, please contact us for a quote.

DELIVERY TIMES

At this stage, we dispatch orders on Mondays, Wednesdays and Fridays NZT. We know how excited you are to receive your parcel so a dispatch confirmation email, displaying your track and trace number, will be sent once your order is ready to be collected by the courier.

If your order is urgent, please contact us directly so we can do our best to accommodate.

We will advise you if an order is delayed.


Please note: rural deliveries may take slightly longer.


OUR DELIVERY SERVICE

We have chosen to use a non-signature required service as our standard service. This means that the courier will leave your package in a safe place and you do not have to be home to receive the package.

This ensures fast delivery for you.

If the courier does not believe there is a safe place to leave the package, they will leave a 'card to call' so you can arrange re-delivery.

If you have special instructions about where to leave your parcel please make these clear in the notes in your delivery instructions.

PLEASE NOTE if you require your package to be signed for, please state 'SIGNATURE REQUIRED' in the delivery instructions of your order.


RETURNS

Little Playhouse Co. does not accept returns or exchanges for change of mind, so please choose carefully.  

All items are carefully checked before mailing but if you are unsatisfied with your purchase please contact us.